Privacy Policy

This Privacy Policy sets out the basis on which any personal information that C3 Rewards collects from you, or that you provide to us, will be processed by us. We are committed to protecting and respecting your privacy.

We may collect and process the following personal information about you in relation to our app/website. This includes information provided at the time of : If you contact us through our general enquiry form, we may keep a record of that correspondence; Details of transactions (including details of payment cards used) that you carry out through our app/website; Details of your visits to our app/website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and/or the resources that you access; and Information that you provide when you enter a competition or promotion, and, When you report a problem with our app/website; Information that you provide when registering to one of our programmes, including, but not limited to, registration to our app/website, corporate account request, purchase and purchase registration and claim, e-newsletter subscription, registration to our C3 loyalty programme and membership, Information that you provide when submitting a group purchase enquiry.

Use of Personal Information

We process personal information about you for the purposes of: Providing you with our services; Dealing with your order, enquiries and other requests; Administering your order and other services; Tailoring our services to your requirements and preferences; Direct-marketing products and services, advising you of news and industry updates, events, promotions and competitions, reports and other information and carrying out market research campaigns. Providing you with information about other products, special offers and services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes. This may include products and services made available by selected partners and any member of our group of companies.

We may contact you by telephone for these purposes. Calls may be recorded for quality control purposes.

Information that you can enter in order forms

Information that you enter into our order forms may be collected and stored by us so that we may contact you in relation to your order/enquiry/attempted transaction. This may be used to send operational emails to you, or to call you to respond to the enquiry, or for the purposes outlined above, or to enquire as to why the transaction was not completed. We will not use this information for any other purpose, we will not store it for longer than necessary and we certainly will not share it with any other company. Our aim is simply to provide you with the highest level of service that we can.

Where we store your Personal Information

The information we collect from you may be transferred to, and stored at our system. It may also be processed by staff operating outside the C3 Rewards who work for us or one of our suppliers. Such staff may be engaged in, among other things, the processing of your payment details and the provision of services. By submitting your personal information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our app/website, you are responsible for keeping this password confidential. We advise you not to share a password with anyone.

Disclosure of your personal information

We will not sell your personal information to third parties without your prior consent. We may disclose your personal information to: any member of our group of companies, which includes our subsidiaries, our ultimate holding company and its subsidiaries; successors in title to our business; to suppliers and external agencies we engage to process information on our behalf; to third parties (including, but not limited to, professional indemnity insurers, brokers, auditors and other professional advisors); and where disclosure is required by law or any regulatory authority.

Apart from where disclosure is required by law or any regulatory authority, we will only disclose your personal information to our selected business partners and service providers: For the purpose of administering your requests and any order; For providing other services which you have requested; and To communicate an offer of other goods and services, with your prior consent.