Return and Refund Policy

Inspection of Goods Upon Collection

1. You are advised to check, inspect and examine your items upon collection. Merchant’s rider will assist you in this process. You are entitled to reject items that you deem unacceptable by giving reason to the merchant's rider. C3 Rewards reserves the rights to approve or disapprove your request and our decision is final. 

2. You are allowed to reject the Goods at the time of delivery should a product be found defective.

3. If you are dissatisfied with the items delivered or are unable to receive the items you ordered, we will not proceed with a redelivery of your desired items or aid you in exchanging your items free of charge. In such cases, you may proceed with making a separate order that includes your desired items.

Rejection of Goods After Delivery

4. In the unlikely event that after completion of delivery, you find products that are deemed unacceptable by you, you have the right to submit an item rejection complaint, providing reasons why the product(s) are not acceptable to our customer service within twenty four (24) hours from the date of Delivery. Any request for refund made after twenty four (24) hours shall be invalid and shall not be processed by C3 Rewards. If your refund request is approved, we shall notify you on the date and time that the merchant's rider will collect the rejected items from you. The refund will only be processed after the rejected items have successfully been collected by C3 Rewards.a) In case of liability depending on the party, the responsible party will bear the shipping fee;b) In case of dispute, C3 Rewards will determine which party liable for shipping fee

5. We reserve the rights to request from you proof of damaged, substandard or missing Goods (photograph). All proof must also be provided to us within twenty four (24) hours from the date of Delivery for refunds to be considered. Refunds will be made at our sole discretion and will only be processed upon our review and successful verification of proof and/or collection of the item(s) from you by our rider. 

Refund of money paid on the Unaccepted Item

6. We shall review your claim at our sole discretion. After being approved by our management, such refund shall be made in accordance to the following payment method upon placement and/or completion of your claim:

We will refund you E-credit (1point = RM1) via C3 Rewards within five (5) working days from the date of approval of refund. This E-credit will entitle you on your next order equivalent to the refund amount.

7. If for any other reason you are not satisfied with the service we provide, you can rate the service through the Website or App.

8. All refunds for orders will be processed net of discount. For example, if you used a 10% discount voucher for your order and would like to reject an item which has an original price of RM5, your final refund amount for the item will be RM4.50.