Shipping Policy

Delivery Area

1. Delivery periods quoted at the time of ordering are approximate only and may vary. Goods will be sent only to the address provided by you in the ‘Delivery Address’ section before completion of your payment in the checkout cart. Please note that delivery address inaccuracies and/or discrepancies may result in order cancellation. C3 Rewards delivery service is available in selected areas with specific premises available in the area. You are advised to check the Website and/or App on the designated delivery area prior to your placement of any Order. We shall reserve our rights to inform you earlier and to cancel your Order if we are unable to deliver to your location.

Delivery Charges

2. We require a minimum spending of an amount as stated in our Website and/or App on the selected Participating Merchant page to entitle for the free delivery services. Furthermore, the delivery charges may increase depending on the distance from the chosen Participating Merchant to your Delivery Address.

Risk of Goods

3. All risk in the Goods shall pass to you upon acceptance of delivery of the Goods.

Failed Delivery

4. Our merchant’s rider will only wait for ten (10) minutes once they arrive at your selected delivery address. If you are unable to collect your Goods and/or refuse/delay/fail to respond to our communications regarding Goods collection within this time-frame, the Order will be classified as a ‘failed delivery’ and the rider will return to the Premises with all the items. Service fee and delivery charges are still applicable and chargeable.

5. (i) If you fail to accept delivery of the Goods delivered to you, during the time of delivery; or (ii) if we are unable to deliver at the selected delivery period due to your failure to provide sufficient and/or appropriate instructions, then such Goods shall be deemed delivered to you and all risk and responsibility in relation to such Goods shall pass to you. Any storage, insurance and any other cost or expense that we incur as a result of the inability to deliver shall be your responsibility and you shall indemnify us in full for such cost.

In such cases, we always reserve the right to cancel your Order and/or have your items sent back to the premises.

6. At the time of Delivery of Goods, you must ensure adequate arrangements, including access where necessary, are in place for the safe delivery of such Goods.

7. Our merchant’s rider shall not be held liable for any loss, damage, cost or expense incurred to such Goods or premises:

a) Your failure to provide adequate access or arrangements for delivery; b) At your request to complete the delivery procedure due to your absence whereby leaving the Goods at your doorsteps, lobby, guardhouse or designated recipient; c) Your request to deliver the Goods to the Delivery Address.

8. Your Goods will be delivered to the delivery address you provided in the checkout cart of our Website or App. We always reserve the rights to deliver your Order only to the main entrance of your delivery address (such as the lobby of your apartment or condominium).

9. With your express consent, you may request our merchant’s rider to deliver your Goods to the particular floor of your delivery address or into your kitchen or living space at your own risk.